Ticket Check Rules

Ticket Check Rules · Statusing Methods · Ticket Check Codes

Several Lone Star Notification Center utility members have elected to use Ticket Check® as a method of positive response

Texas ticket headers that are accessible to status on Ticket Check are Routine, Update, Priority, Repair (Noti-Repair) and Short Notice. Business days are considered Monday through Friday from 7am-5pm CST excluding holidays.

Locator’s Status Codes:

Code 1: Clear/No conflict

Code 2: Marked

Code 3: 24-hour delay

Code 4: 48-hour delay

Code 5: Not complete/In progress; The locator has spoken with the excavator and

they have agreed on this message.

Code 9: Marked up to privately owned utility.

Code 10: Incorrect address information; Contact the call center to resubmit your

locate request.

Rules for locators use of the status codes:

If code 1 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 1 response.

If code 2 is selected, the only code it can be changed to is a code 1.
If code 3 or code 4 is selected, it can only be updated to a code 1, code 2, code 5, code 9 or code 10.
If code 5 is selected, it can only be updated to a code 1 or code 2.
If code 9 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 9 response.
If code 10 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 10 response.
If the ticket is not statused by the second full business day, the locator will only be able to status with a code 1, code 2 or code 5.

Excavator’s Assigned Status Codes:

Code 6: Locate Discrepancy

Code 7: Status Dispute (Not complete/In progress)

When ticket is statused with code 1 or 2 (clear or marked), the excavator will get a message “(Member Name) is marked or clear. If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue” (for touch-tone); Or For non touch-tone service say 6 to send a discrepancy ticket or say 2 to continue” (for voice response recognition). These are simply logged and not transmitted to the members at this time.

When ticket is statused with code 5 (not complete/in progress), the excavator will get a message “(Member Name) is not complete, in progress. You or your company has been contacted by the locator for this facility. If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue” (for touch-tone); For non touch-tone say 7 to log your complaint or say 2 to continue” (for voice response recognition). These are simply logged and not transmitted to the members at this time.

Status Information Delivery to Excavators:

Effective April 1, 2008 -- Notification to the excavator will be handled as followed:

If there is a properly formatted email address on the ticket then the system will attempt to deliver the status information via email.
If an email address is not in the correct format or blank and there is a fax number listed on the ticket, a fax will be sent.
If neither an email nor fax number is on the ticket, the status information will not be delivered. It will be available via the toll free telephone number (866.821.4226) or on Search & Status®.

It is important to note that faxback’s will only be transmitted if a fax number was provided on the ticket from the call center. They will be transmitted as follows:

When the ticket goes ‘past due’ OR when all members provide a status to the ticket, whichever comes first.
Subsequent faxback’s will be transmitted if any of the members on the ticket change their status.
If the excavator requests a fax-on-demand. To utilize fax-on-demand the user must contact the call center and ask for the Help Desk with their business telephone and fax number.

The system will attempt to transmit the automated fax three times ten minutes apart. If it fails, the system will no longer attempt to deliver that fax. If the excavator does not receive an email or fax, they may call Ticket Check® at 1-866-821-4226 or visit www.managetickets.com to retrieve the status of the ticket prior to starting an excavation.

Search & Status®:
Tickets and their Ticket Check® statuses are available on the web by going to www.managetickets.com and following the links to Search & Status®.

Remember, interacting with the system is very easy. The interactive voice will prompt you through each self-explanatory step.


ITIC Manual Terms and Conditions Search Tips Color Code Chart Ticket Check Codes Ticket Check Rules Statusing Methods Ticket Check Codes Before You Call Color Code Chart Texas One-Call Law Request A Meeting Inquiry & Complaint UCC Meetings Scheduled Events One-Call Board of Texas Common Ground Alliance Texas Railroad Commission Hours and Holidays	Ticket Check Rules Ticket Check Rules · Statusing Methods · Ticket Check Codes Several Lone Star Notification Center utility members have elected to use Ticket Check® as a method of positive response Texas ticket headers that are accessible to status on Ticket Check are Routine, Update, Priority, Repair (Noti-Repair) and Short Notice. Business days are considered Monday through Friday from 7am-5pm CST excluding holidays. Locator’s Status Codes: Code 1: Clear/No conflict Code 2: Marked Code 3: 24-hour delay Code 4: 48-hour delay Code 5: Not complete/In progress; The locator has spoken with the excavator and they have agreed on this message. Code 9: Marked up to privately owned utility. Code 10: Incorrect address information; Contact the call center to resubmit your locate request. Rules for locators use of the status codes: If code 1 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 1 response. If code 2 is selected, the only code it can be changed to is a code 1. If code 3 or code 4 is selected, it can only be updated to a code 1, code 2, code 5, code 9 or code 10. If code 5 is selected, it can only be updated to a code 1 or code 2. If code 9 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 9 response. If code 10 is selected, it will be locked out as the final selection. The locator cannot change or delete a code 10 response. If the ticket is not statused by the second full business day, the locator will only be able to status with a code 1, code 2 or code 5. Excavator’s Assigned Status Codes: Code 6: Locate Discrepancy Code 7: Status Dispute (Not complete/In progress) When ticket is statused with code 1 or 2 (clear or marked), the excavator will get a message “(Member Name) is marked or clear. If you have a conflict with this locate status, press 6 to send a discrepancy ticket or press 2 to continue” (for touch-tone); Or For non touch-tone service say 6 to send a discrepancy ticket or say 2 to continue” (for voice response recognition). These are simply logged and not transmitted to the members at this time. When ticket is statused with code 5 (not complete/in progress), the excavator will get a message “(Member Name) is not complete, in progress. You or your company has been contacted by the locator for this facility. If you dispute that you have been contacted by the locator, press 7 to log your complaint or press 2 to continue” (for touch-tone); For non touch-tone say 7 to log your complaint or say 2 to continue” (for voice response recognition). These are simply logged and not transmitted to the members at this time. Status Information Delivery to Excavators: Effective April 1, 2008 -- Notification to the excavator will be handled as followed: If there is a properly formatted email address on the ticket then the system will attempt to deliver the status information via email. If an email address is not in the correct format or blank and there is a fax number listed on the ticket, a fax will be sent. If neither an email nor fax number is on the ticket, the status information will not be delivered. It will be available via the toll free telephone number (866.821.4226) or on Search & Status®. It is important to note that faxback’s will only be transmitted if a fax number was provided on the ticket from the call center. They will be transmitted as follows: When the ticket goes ‘past due’ OR when all members provide a status to the ticket, whichever comes first. Subsequent faxback’s will be transmitted if any of the members on the ticket change their status. If the excavator requests a fax-on-demand. To utilize fax-on-demand the user must contact the call center and ask for the Help Desk with their business telephone and fax number. The system will attempt to transmit the automated fax three times ten minutes apart. If it fails, the system will no longer attempt to deliver that fax. If the excavator does not receive an email or fax, they may call Ticket Check® at 1-866-821-4226 or visit www.managetickets.com to retrieve the status of the ticket prior to starting an excavation. Search & Status®: Tickets and their Ticket Check® statuses are available on the web by going to www.managetickets.com and following the links to Search & Status®. Remember, interacting with the system is very easy. The interactive voice will prompt you through each self-explanatory step.